22BET is one of the newest betting providers in our sports betting comparison. Because the provider, which also offers a casino, only went online in June 2018 just in time for the World Cup in Russia. Especially when it comes to such a new sports betting provider, it is important to take a close look at it. That is why our experts describe their 22BET experience in our 22BET Test 2018. A look at the website shows that the bookmaker is based in Cyprus. Behind it is the company Marikit Holdings Ltd, which is also responsible for the sports betting provider 1xbet - an experienced house. The gambling license, however, comes from Curacao. While the betting offer was fully taken over by 1xbet, there are still some differences, as our betting provider comparison shows. Here is our 22BET experience report.
CUSTOMER SERVICE: LIVE CHAT POINTS IN 22BET TEST
In our 22BET test, of course, we also examined customer support in more detail. It is important when the employees are available, how trained they are, whether they answer the questions politely and courteously and, of course, whether the contact channels are all free of charge. First of all, it is striking that there is no telephone hotline. This was painful, however, because there is finally a live chat, which according to our 22BET experience is even offered in English and Hindi. Various e-mail addresses are also offered for the contact. With these contact channels, 22BET may not be the best sports betting provider, but everything important is there. Because live chat has become the most important contact option in recent years and should therefore not be missing from any betting provider in our experience.
We would particularly like to praise the fact that we were able to choose the language in our 22BET test during live chat and the employee greeted us immediately in English. This is particularly important if the tipster does not speak a foreign language. The employees showed themselves to be competent and polite and were able to answer the questions asked to them in an easily understandable manner. The fact that there is no FAQ section on the website is a bit negative. This is probably due to the fact that the betting provider is still so new on the market. Because we couldn't find any sports news either. We assume that the FAQ area will be improved soon and give a rating of 9 points due to the live chat in English.
PAYMENT METHOD: CLEAR SELECTION, BUT EVERYTHING IMPORTANT AVAILABLE
Our 22BET test first shows a huge payment portfolio. However, if you take a closer look, you will quickly find that most means of payment cannot be used in India. Here we would have liked a little better clarity. Although we were able to find the two eWallets Neteller and Skrill, 22BET does not have PayPal, but have PayTM. With credit cards, Visa and Mastercard can be used for deposits. The bank transfer can be carried out in real time with some direct booking systems, such as GiroPay and Sofortüberweisung.de. Prepaid cards are also available with the Paysafecard.
Every withdrawal request is checked manually by a 22BET employee. Even if the 22BET opinions differ, we consider a processing time of two working days to be perfectly reasonable. Finally, the employee has to compare some data. The payout can only be made on the way that the player has used in advance for a deposit. If this is also the first payment, then the tipster must identify himself with a passport or an identity card. Furthermore, his home address must be confirmed with an official document, for example, a copy of the invoice that is not older than three months and that comes from the telephone provider or the electricity supplier. We award nine out of ten possible points for the payment methods in the rating.
IS THERE A 22BET MOBILE APP?
The 22BET app is a so-called web app. This enables cell phone betting and betting from the tablet PC. The advantage of an HTML5 desktop variant to a native app is, among other things, that no download is required. Instead, the app is simply called up via the browser of the mobile device. The known website simply has to be entered here. The website notices that the calling device is a mobile device and automatically adjusts its screen size accordingly. No annoying scrolling is required.
This also has a number of other advantages, for example the user automatically accesses the latest version without the need for an update. The operation of the app is similar to the operation of the website, so that no getting used to it is necessary. The most important account management functions are also integrated, such as deposits and withdrawals. The entire betting portfolio is also available on the go. The application is very user-friendly, we award 9 out of 10 points here.
CONCLUSION ON 22BET
Because the betting provider 22BET is so young, the test result is really impressive. After all, the online bookmaker has not been on the market for very long. The sports betting provider went online just in time for the 2018 World Cup in Russia. Our test shows that there are some weaknesses, which, however, are ironed out by the many strengths. First and foremost is the betting offer, which with more than 30 sports disciplines does not have to hide behind the old hands. The quota level is not huge, but will become a little more attractive due to the tax waiver. The license comes from Curacao, which makes it a secure betting provider that also encrypts the data transfers with an SSL protocol. The customer service is also available in Hindi and can be contacted via live chat, among other things.
There is no huge portfolio available for deposits and withdrawals, but the most popular payment methods are available, such as eWallets, credit cards and direct booking systems. The 22BET welcome bonus is not a huge bonus, but the bonus conditions are kept very fair so that even a beginner can fulfill them. The only weak point is the short bonus period of seven days. The advantage is that the deposit bonus can be activated with a single euro. We make a very clear recommendation for 22BET.