Forced Technology | Where is the Drive-Thru Teller?!

This is a Rant.

This morning, after getting the children off to school I find my way to the bank for my first errand of the day. I saw this, and it stopped me dead in my tracks…..

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Ummm….where is the teller?

I have so many issues with this. Like most of you, I can’t vividly recall the last time I pulled up to the teller to handle my transactions…okay it was last week at the Credit Union. My point is while I don’t use the drive thru teller often I enjoy having the option. Multiple transactions or the desire to not have my money spit back at me multiple times because the automatic feeder didn’t accept it sits aloft  on my list of reasons to forgo the ATM and utilize the teller.

Let’s take convenience out of the picture. What about the disabled  or Sweet Mama who likes her independence but would prefer not to go in the bank due to her bad knees and makes her weekly trek to the bank to deposit her check via the drive thru.

What about the person that can’t really read but knows enough to sign their name and slide their ID along with their check into the vacuum and send it on its way where the sometimes friendly teller awaits on the other end to do the majority of the work.

Maybe I’m reading to much into it, but to me it is just a show that personal interaction will eventually be non existent in exchange for positive bottom lines and more efficient business practices that only benefit corporate while the rest of us are left in long lines behind the car of the person trying to figure all of this out, or waiting for a parking space at a banking center that already doesn’t have adequate parking because Sweet Mama now needs to take her precious time going in the bank.

I don’t know. I’m “Ranting and Rambling” at this point. What are your thoughts? Is forcing technology a good thing?



  • Reply
    Melisa - Mommy This and That
    April 17, 2014 at 10:56 am

    I don’t think I’ve been to a bank that has done that yet. Usually you at least have the option! I am one that hardly ever uses the teller as most of my business can be handled by the ATM…but I still don’t think they should just do away with them.

  • Reply
    April 17, 2014 at 11:12 am

    I was born and raised in Ontario, but have been living in Ohio for 6 years. 6 years ago was the first time I saw a drive through teller. They just don’t exist where I am from. So I don’t have as many gripes about it. I VERY rarely see a teller, and when I do I go into the bank, so the change doesn’t bother me at all.

    Just my two cents.

  • Reply
    April 17, 2014 at 5:11 pm

    I haven’t seen any banks that have done this at all but I know there are banks that allow you to get an account based off not going inside and just using the teller machine. I figured it would come to this they are weeding out the older folks and concentrating on the younger crowd. By the time we get old there will probably not be a teller at all and that’s a shame. Technology is nice but sometimes doing things the old fashioned way is still good for me.

  • Reply
    K. Elizabeth @ YUMMommy
    April 17, 2014 at 9:17 pm

    Forcing technology is never a good thing, but I understand that a lot of companies have had to make cuts because their earnings haven’t bounced back from the depression to what they used to be. So cutting workers and replacing them with machines is the easiest and quickest way to earn that money back. Also, I’m not surprised by BOA doing this especially after that huge settlement they just had to pay out to homeowners for the foreclosure scandal.

  • Reply
    April 18, 2014 at 12:35 am

    That’s weird, I’ve never seen one like this before! Hopefully it’s not the new trend….

  • Reply
    April 21, 2014 at 1:50 pm

    I’m confused about what the rant is about. It’s a drive through ATM right or am I missing something there?

    • Reply
      April 21, 2014 at 3:44 pm

      They bricked in the teller window. You couldn’t see the teller unless you went inside!

      • Reply
        April 22, 2014 at 11:17 am

        oh that’s how all the banks are out here maybe that’s why I didn’t get it lol. IF you want to talk to a live person you go inside and handle your biz

  • Reply
    Mrs. Delightful
    April 22, 2014 at 7:39 am

    At most of our banks we still have one teller line. I’m not sure how long it’s going to last. However, even when I go inside the bank they have one or two tellers and lines full of people. Forcing customers to avoid the line and do online banking.

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